Return & Exchange Policy

We want you to be genuinely happy with your order. Here's how returns and exchanges work.

General Merchandise (unopened, unused)

Items in their original, unused condition with original packaging can be returned within 7 days of delivery for a refund or store credit.

Phone Covers, Cases & Screen Protectors

Because these are fitted, personal-use items, once removed from packaging or applied to a device, they're eligible for exchange only, not a refund, unless the item is defective or was sent in error. This keeps the exchange fair for both sides while still protecting you if something's genuinely wrong with what you received.

Eligible for exchange within 7 days if:

  • The item is defective or damaged on arrival
  • You received the wrong product or wrong variant
  • The case doesn't fit your specific phone model as advertised

How to Request a Return or Exchange

  1. Contact us via WhatsApp at [insert number] or email us at gadgetbay.pk@gmail.com within 7 days of delivery
  2. Include your order number and photos of the item (and packaging, if damaged)
  3. We'll confirm eligibility and provide instructions for sending the item back
  4. Once received and inspected, we'll process your refund, exchange, or store credit within 5 business days

Non-Returnable Items

  • Used or applied screen protectors
  • Items without original packaging
  • Items damaged through misuse after delivery

Refunds

Approved refunds are issued to your original payment method. For Cash on Delivery orders, refunds are issued via bank transfer or EasyPaisa/JazzCash, whichever you prefer.